Refund & Cancellation Policy

Your satisfaction is our priority. Learn about our flexible refund and cancellation terms.

Last Updated: January 2025

Our Commitment: At FastGraduate, we prioritize your satisfaction above all else. We offer a comprehensive money-back guarantee, unlimited free revisions, and transparent cancellation terms to ensure you receive exceptional value and quality.

Money-Back Guarantee

We stand behind the quality of our work with a comprehensive money-back guarantee. You are eligible for a full or partial refund in the following circumstances:

Full Refund (100%)

  • Missed Deadline: If we fail to deliver your order by the agreed deadline
  • Double Payment: If you were accidentally charged twice for the same order
  • Identical Order: If you placed duplicate orders by mistake
  • Expert Unavailable: If we cannot assign a qualified expert to your project
  • Non-Delivery: If we fail to deliver your completed work

Partial Refund (50-90%)

  • Quality Issues: If the delivered work significantly deviates from instructions despite revisions
  • Incomplete Work: If major sections of the order are missing or inadequate
  • Plagiarism: If the work contains plagiarized content (verified by plagiarism detection tools)

No Refund

Refunds will not be issued in the following cases:

  • You fail to respond to revision requests or clarification questions
  • You provided incomplete, incorrect, or misleading instructions
  • You request a refund after accepting the final delivery
  • You change requirements after work has commenced
  • You request a refund more than 14 days after delivery

Cancellation Policy

We understand that circumstances change. You may cancel your order at any time, and the refund amount depends on the order status:

Before Expert Assignment

  • 95% Refund: If you cancel immediately after placing the order (within 1 hour)
  • 90% Refund: If you cancel before an expert is assigned to your project

After Expert Assignment

  • 70% Refund: If you cancel within 24 hours of expert assignment
  • 50% Refund: If you cancel after work has commenced but before 50% completion
  • 25% Refund: If you cancel after 50% of the work is completed
  • No Refund: If you cancel after final delivery

How to Cancel

To cancel your order, please contact us immediately via:

Revision Policy

We offer unlimited free revisions to ensure your complete satisfaction. Our revision policy is designed to be flexible and customer-friendly:

Free Revision Eligibility

  • Revision requests must be made within 7 days of delivery
  • The revision request must align with the original order instructions
  • You can request unlimited revisions during this period
  • No additional charges for revisions that follow original guidelines

Revision Turnaround Time

  • 1st Revision: Completed within 24 hours
  • 2nd Revision: Completed within 48 hours
  • 3rd Revision and beyond: Completed within 72 hours

Note: Turnaround times depend on the clarity and scope of your revision comments. Clear, specific feedback enables faster revisions.

Paid Revisions

An adjustment fee may apply if:

  • You request changes beyond the original instructions
  • You add new requirements not specified initially
  • You request urgent revisions (less than 12 hours)
  • The revision period (7 days) has expired

Refund Processing

How to Request a Refund

  1. Contact our support team with your order details and reason for refund
  2. Our team will review your request within 24-48 hours
  3. If approved, the refund will be processed to your original payment method
  4. Refunds typically appear in your account within 5-10 business days

Refund Methods

Refunds are issued to the original payment method used for the order:

  • Credit/Debit Card: 5-10 business days
  • PayPal: 3-5 business days
  • Other payment methods: As per provider's processing time

Dispute Resolution

If you're not satisfied with our refund decision, you can:

  • Request a review by our senior management team
  • Provide additional evidence or clarification
  • Request mediation through our dispute resolution process

We are committed to finding a fair resolution for all parties involved.

Quality Assurance

To minimize the need for refunds, we implement rigorous quality control measures:

  • Expert matching based on subject expertise and qualifications
  • Multi-stage quality review process
  • Plagiarism detection on all deliverables
  • Grammar and formatting verification
  • Compliance checks against original instructions

Contact Us

For questions about refunds, cancellations, or revisions, our support team is available 24/7:

We typically respond to all inquiries within 1-2 hours.

Experience Risk-Free Academic Excellence

With our comprehensive money-back guarantee and unlimited revisions, you have nothing to lose and everything to gain.

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